Refund policy

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, items must be unworn, unused, and returned in their original condition and packaging.

To request a return, please contact us at Team@herawears.com before sending your item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at Team@herawears.com as soon as possible so we can review the issue and make it right.

Non-Returnable Items

Sale items and gift cards are final sale and cannot be returned.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at Team@herawears.com.