Shipping & Returns
U.S. Shipping
We currently ship throughout the United States.
Orders are typically processed within 4–5 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
We offer free standard shipping on U.S. orders over $99.
Estimated delivery times may vary depending on the shipping method selected at checkout and carrier delays.
Canada Shipping
Shipping is available to Canada. All applicable duties and taxes are included at checkout, with no additional fees due upon delivery.
We offer free standard shipping on Canada orders over $150 CAD.
Delivery times for Canadian orders may vary depending on the destination and customs processing.
Processing Time
Please allow 4–5 business days for your order to be prepared before shipment.
During launches, promotions, or periods of high order volume, processing may take slightly longer.
Orders placed on weekends or holidays will begin processing on the next business day
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, items must be unworn, unused, and returned in their original condition and packaging.
To request a return, please contact us at Team@herawears.com before sending your item back. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at Team@herawears.com as soon as possible so we can review the issue and make it right.
Non-Returnable Items
Sale items are final sale and cannot be returned.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at Team@herawears.com.